Health & Wellness Provider
The Challenge
A biotech company is at a critical point in its evolution and is seeking to place an emphasis on marketing efforts going forward. To ensure that its marketing efforts have maximum impact, it seeks to:
- Size and profile potential consumer markets
- Identify and quantify consumer needs for each potential market
- Understand the brand’s strengths and weaknesses relative to the competition
- Identify the importance of product/service attributes and benefits
- Understand consumer shopping behavior and channel perceptions as it relates to product purchasing
Our Customized Approach:
Online Text-Based IDIs – To understand consumer perceptions, attitudes, and needs
Quant. AA&U (with omnibus incidence check) – To identify & quantify target consumers’ needs, brand perceptions, and distribution channels
Idea Workshop (client-led) – To identify potential new product/service ideas based on target market understanding
Concept Screening & Optimization – To begin assessing new product/service ideas
Our Tools
Online IDIs, Attitudes & Usage, Custom Idea Workshop, Concept Screening & Optimization
Key Insights
Two identified target markets demonstrate the most potential in terms of overall volume & frequency of use. These two segments share many of the same key needs, namely accuracy and privacy, with some minor differences.
Though not the deciding benefit every time, accuracy is the product’s most critical benefit regardless of target segment. Client Company can communicate accuracy benefit in a more compelling way to differentiate from its competitive set.
Privacy is a huge product benefit in this space, but competitive products own this benefit over the Client Company due to superior packaging and ability to read results at home.
The internet plays a tremendous role in the Client Company’s key products exploration and education (due to the importance of privacy).
The Results
- Client Company to re-vamp their current website to make recommended accuracy and privacy adjustments, as well as add relevant content.
- Client Company to explore additional packaging changes to improve accuracy and privacy claims on-pack.
- Client Company exploring avenues to improve their online prescience.
